Refund policy

Cancellation

  1. Order can be cancelled before the shipment process is initiated. Please contact us within 2 hours of order placement for cancellation.
  2. The order cannot be cancelled once the shipment process has been initiated.
  3. In case of cancellation before shipment of order, the entire amount will be refunded for pre-paid orders.

 

Return / Exchange Process and policy

At Neyge we weavers strive hard to weave and serve our customer need with high quality product. However being handwoven saree, there can be slight irregularities in the saree which is the signature and beauty of the handwoven or handloom authentic process.

We value our customer, and their satisfaction is our utmost priority. For return or exchange of any product, please follow the below process.

Domestic Return / Exchange Process and policy

  1. Return or Exchange period is available only on damaged product.
  2. Please do not accept the product if the courier parcel is damaged or tampered with. The customer are requested to immediately inform us in such cases with the picture and video of the product. We will arrange replacement with no additional cost.
  3. While opening the parcel please take a video. In case of receipt of damaged product, you should email or WhatsApp us the video of product taken while opening the parcel and order details within 48 Hrs of receipt of shipment. We will arrange replacement on receipt of initial product without any additional cost.
  4. In case customer want to return or exchange the product, the request for return or exchange shall be emailed to us with a picture of saree within 48 hours of product receipt.
  5. One receipt of the request for return or exchange, we shall send you confirmation for return and will guide you for return shipment.
  6. Customers have to arrange the return themselves by any of the courier or post. 
  7. On receipt of product at the warehouse, our team will do the quality check.
  8. Upon passing the quality check, we will provide credit note or will refund the amount in case of return.
  9. If you want to exchange the product you ordered for with another product of higher amount, a coupon equals to value of current product deducting the return shipping charges will be issued which can be redeemed while placing the order and the balance amount to be paid.
  10. If you want to exchange your product with another product of lower amount, the desired product will be shipped to you and balance amount post deduction of return shipping charges will be processed for refund.
  11. Kindly note that return shipping charges of INR 150 will be applicable for all returns or exchange.

 

International (Outside India) Return / Exchange Process and policy

  1. Unfortunately, we do not have exchange policy for international orders.
  2. Entire amount will be refunded in case of cancellation received before shipping of the product.
  3. The request for return can be raised within 10 days of receipt of shipment.
  4. The return shipment is sole responsibility of customer in case of international shipment.
  5. The shipping charges for returning the product will be borne solely by Customer.
  6. On receipt of product at the warehouse, our team will do the quality check.
  7. Upon passing the quality check, we will provide either credit note or will refund the amount.
  8. The refund process will be completed as per standard refund transaction time.
  9. In case of receipt of defective product, you should email or WhatsApp us with a Video of defective product and order details within 72 Hrs of receipt of product. We will provide credit note or will refund the amount for the defected product.
  10. Only product costs are refundable. Shipping and other charges if any are not non-refundable.

 

Rules of Return / Exchange Process and policy (For Domestic and International)

  1. The product must be unused. It must not be damaged or torn.
  2. The product should have original packaging, tags and all items received with products.
  3. Items without tags or packaging will not be accepted.
  4. Products bought under sale offer are non-refundable.
  5. All our products are handmade. The irregularities in product characteristics is signature of genuine handmade products. Such irregularities shall not be considered as defect as these distinctive characteristics are itself uniqueness of handmade products.
  6. The colour of product you see on the website depends upon the resolution and display of screen. The colour of product in image may slightly vary from the original product. We request you to make allowance of such variation in the colour of the product while comparing the actual product with image on the website. Such Variation shall not be considered as defective or wrong product.
  7. All returns which are not valid will not be accepted. 
  8. We will keep you updated on the status of your return at each step.
  9. When we validate your return post quality check, we will send you a return authorization mail.
  10. At the closure of your return request, a closure mail will be sent to you.
  11. Given the nature of handmade products, we reserve the rights at our sole discretion to accept, reject or provide alternate resolution on each return & exchange request basis our quality check inputs.

 

Refund Process                                                               

  1. All refunds are processed through online payment platforms.
  2. In case of Cash –on-delivery order, you need to share the bank details in which the refund need to be processed.
  3. For prepaid orders, the amount is refunded to the same account through which payment has been done.
  4. The amount will be credited to your bank account as per the standard refund transaction time of bank and payment gateways.
  5. Kindly note that return shipping charges of INR 250 will be applicable for all returns or exchange of domestic shipments, irrespective of free shipping or paid shipping service condition while placing the order.
  6. All return shipping charges to be borne by customer in case of international shipment.

 

All communication and queries regarding return, exchange and refund can be mailed at info@neyge.com or WhatsApp us on +91 9972859917